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MyEcoPlates Refund and Returns Policy

Refund and Return Policy

At MyEcoPlates, we prioritize customer satisfaction and strive to make your shopping experience seamless. Our refund and return policy complies with U.S. federal regulations and ensures consistency across all states, including California.

Return Eligibility
Returns must be initiated through our website's Return Portal within 7 days of delivery.
To qualify for a return:
Products must be unused, undamaged, and in resalable condition.
Items must include original packaging, with all labels, manuals, and accessories intact.
Returns will not be accepted if:
Products are damaged, used, or incomplete.
Packaging is torn, tampered with, or missing.
Items are marked as non-returnable (e.g., "Final Sale" or customized items).

Return Process

Log in to your account on our website and navigate to the Return/Refund section.
Select the order you wish to return, provide a reason for the return, and add any necessary notes.
Once approved, securely pack the items and ship them to:

Return Address:

ECOPLATES 21 Signal Knob Drive Starburg,
VA 22657
📞 Phone: +1 908 463 5975
Customers are responsible for arranging and paying for the return shipment unless the return is due to damaged or incorrect items received.
Use a traceable shipping service to ensure safe delivery. MyEcoPlates is not responsible for lost or damaged return shipments.

Refund Policy

Refunds will be processed within 7 to 10 business days after we receive and inspect the returned items.
Refunds will be issued to the original payment method, minus the original shipping costs, which are non-refundable.
If the return is due to our error (e.g., defective or incorrect items), a full refund, including shipping costs, will be provided.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, initiate a return through the Return Portal on our website within 24 hours of delivery.
Provide a note explaining the issue and include clear photos of the damaged or incorrect product and packaging.

Non-Returnable Items

Certain items are non-returnable, including:
Personalized or custom-made items.
Health and hygiene-related items if the packaging is opened.
Items marked as "Final Sale."

Order Cancellation

Orders can be canceled within 24 hours of placement through your account on our website.
If the order has already shipped, the return policy will apply.

Uniform Policy Nationwide

We provide a consistent return and refund policy across all U.S. states, including California. All returns must comply with the requirements outlined in this policy, ensuring fairness and transparency nationwide.

Customer Support

For assistance, visit the Help Center on our website or contact us via the website's support chat feature. Our team is here to help!
📍 Return Address: 21 Signal Knob Drive,
     Starburg, VA 22657
📞 Contact Number: +1 908 463 5975

Have Any More Questions?

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer service team.

  • We are always happy to help!
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