Payment Policy - MyEcoPlates

Payment Terms

At MyEcoPlates, we are committed to providing a seamless and secure payment process for all customers across the United States. Our payment terms comply with U.S. federal and state regulations to ensure transparency and legal compliance.

Accepted Payment Methods

We accept the following payment methods to accommodate a wide range of customers:

Credit and Debit Cards:

Visa
Mastercard
American Express
Discover

Payment Security and Compliance

Secure Payment Gateway: All transactions are processed through a certified and secure payment gateway, ensuring compliance with PCI DSS (Payment Card Industry Data Security Standards).
Encryption: We use SSL encryption to protect your payment details and ensure a secure shopping experience.
Data Privacy: We adhere to the California Consumer Privacy Act (CCPA) and other applicable U.S. privacy laws to protect your personal information.

Order Confirmation

Once payment is successfully processed, you will receive an order confirmation email with a detailed receipt. If you do not receive confirmation within 24 hours, please check your spam/junk folder or contact our support team.

Authorization and Verification

All payments are subject to verification by your card issuer or payment provider.
Orders may be delayed or canceled if authorization cannot be obtained or if fraud is suspected.

Taxes and Fees

Prices displayed on our website may not include applicable taxes unless explicitly stated.
Taxes will be calculated at checkout based on your shipping address. Customers are responsible for any applicable state or local taxes, including those required under California law.

Refunds and Chargebacks

Refunds for eligible returns are processed in accordance with our Refund and Return Policy.
Unauthorized chargebacks may lead to order cancellation, account suspension, or legal action. If you have concerns about a charge, please contact our support team to resolve the issue.

Failed Transactions

Payments may fail due to reasons such as incorrect payment details, insufficient funds, or technical issues.
If your transaction fails, check your payment information or try an alternate payment method.

Cancellation Policy

Orders may be canceled within 24 hours of placement directly through your account on our website.
If the order has already been shipped, the return policy will apply.

Nationwide Compliance

Our payment terms are standardized and apply uniformly across all U.S. states, including California. We comply with the California Consumer Privacy Act (CCPA) and California Online Privacy Protection Act (CalOPPA) to protect consumer rights.

Changes to Payment Terms

MyEcoPlates reserves the right to amend these terms as necessary. Updates will be posted on our website, and continued use constitutes acceptance of the revised terms.

Customer Support

For payment-related inquiries, please contact us:
📍 Address: 21 Signal Knob Drive, Starburg, VA 22657
📞 Phone: +1 908 463 5975
🌐 Website: myecoplates

Have Any More Questions?

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer service team.

We are always happy to help!