Delivery terms

At MyEcoPlates, we are committed to providing reliable and timely delivery services to all customers across the United States. Our delivery policy complies with U.S. federal and state regulations to ensure transparency and satisfaction.

Delivery Coverage

We deliver to all 50 U.S. states, including Alaska and Hawaii.
Deliveries to U.S. territories (e.g., Puerto Rico, Guam) may be subject to additional shipping fees and extended delivery times.
We do not offer international shipping at this time.

Shipping Methods

Orders are shipped via trusted carriers such as UPS, FedEx, or USPS.
Shipping methods and estimated delivery times are displayed during checkout, depending on your location and selected service.

Processing Time

Orders are typically processed and shipped within 1–3 business days of purchase.
Orders placed on weekends or holidays will be processed on the next business day.

Delivery Time

Standard shipping typically takes 3–7 business days, depending on the destination.
Expedited shipping options (if available) will deliver within 1–3 business days after processing.

Free Shipping

We offer free shipping nationwide on all orders.
Free shipping applies to standard delivery only; expedited shipping may incur additional charges.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or through your account on our website.
You can track the status of your order through our website or the carrier’s platform using the tracking number provided.

Delivery Address Requirements

Please provide a complete and accurate delivery address at checkout.
We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

Missed Deliveries and Re-Delivery

If a delivery attempt fails due to customer unavailability, the carrier may attempt re-delivery or leave a notification with instructions.
Any additional charges for re-delivery will be the customer’s responsibility.

Delays and Exceptions

While we strive to meet estimated delivery times, unforeseen circumstances (e.g., weather, carrier delays, or natural disasters) may cause delays.
MyEcoPlates is not liable for delays caused by events beyond our control.

Lost or Damaged Packages

If your order is lost or damaged during transit, contact us immediately through our Help Center on the website.
Claims for lost or damaged items must be submitted within 7 days of the estimated delivery date.

Compliance with U.S. Regulations

Our delivery policy adheres to all relevant state and federal shipping laws, including the Federal Trade Commission (FTC) rules on delivery practices.
For California residents, we comply with the California Consumer Privacy Act (CCPA) regarding personal information used for shipping.

Customer Responsibility

It is the customer’s responsibility to monitor the tracking information and be available for delivery.
If a package is returned to us due to customer unavailability or an incorrect address, additional shipping charges may apply for re-shipping.

Contact Information

MyEcoPlates reserves the right to update these terms as needed to comply with evolving laws and improve customer service.
Updates will be posted on our website, and continued use of our services constitutes agreement to revised terms.

Customer Support

For delivery inquiries, contact us via:
📍 Address: 21 Signal Knob Drive, Starburg, VA 22657
📞 Phone: +1 908 463 5975
🌐 Website: myecoplates

Have Any More Questions?

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer service team.

We are always happy to help!

Delivery Terms